Terms of Service

Last Updated: 2026-03-06

Welcome to BxConnect. These Terms of Service ("Terms") govern your access to and use of the BxConnect platform, including our website, web application, and mobile application (collectively, the "Service"), operated by BxConnect LLC ("BxConnect," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy, which are incorporated herein by reference.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

2. Description of Service

BxConnect is a behavioral healthcare and therapy management platform that provides:

  • Behavioral data collection and goal tracking
  • Session management and documentation
  • ABC (Antecedent-Behavior-Consequence) charting
  • Incident reporting and behavioral assessments
  • Multi-user collaboration with role-based permissions
  • Cross-organization data sharing with controlled access

The Service is designed for use by behavioral health clinicians, caregivers, and families to support structured data collection and behavioral improvement.

3. Account Registration & Responsibilities

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your password and account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 18 years of age to create an account. The Service is intended for use by adults; data about minors is entered and managed by authorized adult users.

4. Subscription & Billing

Access to certain features of the Service requires a paid subscription.

  • Billing: Subscriptions are billed on a recurring basis (monthly or annually, depending on the plan selected) through Stripe, our third-party payment processor
  • Automatic renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date
  • Price changes: We reserve the right to change subscription pricing. We will provide at least 30 days' notice before any price increase takes effect
  • Cancellation: You may cancel your subscription at any time through your account settings. Your access will continue until the end of the current billing period
  • Refunds: Refunds are handled in accordance with our Refund Policy

5. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party right
  • Upload or transmit viruses, malware, or other malicious code
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service for any purpose other than its intended use as a behavioral health data management platform
  • Scrape, crawl, or use automated means to access the Service without our written consent
  • Share your account credentials with others or allow others to access your account
  • Use the Service to store or transmit information that is defamatory, obscene, or otherwise objectionable

We reserve the right to suspend or terminate your access to the Service if we reasonably believe you have violated this Acceptable Use Policy.

6. HIPAA & Business Associate Agreement

If you are a HIPAA-covered entity or business associate and use the Service to create, receive, maintain, or transmit Protected Health Information (PHI):

  • You must enter into a Business Associate Agreement (BAA) with BxConnect before using the Service for PHI
  • We will provide a BAA upon request at support@bxconnect.net
  • You are responsible for ensuring that your use of the Service complies with HIPAA and all applicable healthcare privacy regulations
  • You are responsible for obtaining any required patient consents or authorizations before entering patient data into the Service

For users outside of a clinical setting (e.g., families using the platform independently), a BAA may not be required. Contact us if you have questions about your obligations.

7. Intellectual Property

The Service, including all software, design, text, graphics, interfaces, and underlying technology, is owned by BxConnect LLC and is protected by intellectual property laws.

  • We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms
  • You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service
  • You may not reverse engineer, decompile, or disassemble the Service
  • All trademarks, logos, and service marks displayed on the Service are our property or the property of their respective owners

8. User Data & Content Ownership

You retain ownership of all data and content that you enter into the Service ("User Data").

  • You grant us a limited license to use, store, and process your User Data solely to provide and improve the Service
  • We will not access, use, or share your User Data except as necessary to operate the Service, comply with the law, or as described in our Privacy Policy
  • You are responsible for ensuring that you have the right to enter all data into the Service, including any patient or client data
  • Upon account termination, you may request an export of your User Data. We will make reasonable efforts to provide your data in a standard format

9. Disclaimers

The Service is not medical advice. BxConnect is a data collection and management tool. It does not provide medical advice, diagnoses, or treatment recommendations.

  • The Service is not a substitute for professional medical, behavioral health, or therapeutic care
  • You should not rely solely on the Service to make clinical or treatment decisions
  • Always consult with a qualified healthcare professional for medical or behavioral health concerns
  • BxConnect does not endorse any specific treatment method or therapeutic approach

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • BXCONNECT LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE
  • OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM
  • WE ARE NOT LIABLE FOR ANY CLINICAL DECISIONS OR OUTCOMES RESULTING FROM THE USE OF DATA COLLECTED THROUGH THE SERVICE

11. Termination

  • By you: You may terminate your account at any time by canceling your subscription and contacting us to delete your account
  • By us: We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Grounds for termination include violation of these Terms, non-payment, or activity that may harm other users or the Service
  • Effect of termination: Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (including Disclaimers, Limitation of Liability, and Governing Law) will continue to apply

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Oregon. You consent to the personal jurisdiction and venue of such courts.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

BxConnect LLC
Email: support@bxconnect.net