Terms of Service

Last Updated: 2026-06-27

These Terms of Service ("Terms") are a binding agreement between BxConnect, LLC, a Utah limited liability company ("BxConnect," "we," "us"), and the person accepting them ("you"). They govern your access to and use of the BxConnect platform — our web application, mobile applications, and related services (the "Service"). You accept these Terms electronically through the in-app agreement flow; your acceptance is recorded with the exact text and version you accepted.

1. Acceptance & Eligibility

  1. You must be at least 18 years old and able to form a binding contract to accept these Terms and to hold a BxConnect account. Accounts are held by adults; the Service is used by clinicians, educators, and parents/guardians to record information about the individuals in their care.
  2. If you use the Service on behalf of an organization (a clinic, school, or other entity), you represent that you are authorized to act for that organization in your use of the Service. Organization-level agreements (Section 5) are executed separately by an authorized representative of the organization.
  3. Each user accepts these Terms individually. A new material version of these Terms must be accepted before continued use (Section 10).

2. The Service; Not Medical Advice; Not for Emergencies

  1. The Service is a behavioral-health data collection, goal tracking, and program management platform for clinical, educational, and family use.
  2. The Service does not provide medical, psychological, or educational advice, diagnosis, or treatment. It is a tool for recording and reviewing data. Decisions about care, education, or treatment are made solely by you and the qualified professionals involved; nothing in the Service is a substitute for professional judgment.
  3. The Service is not an emergency service. If you believe anyone is in danger or experiencing a medical or mental-health emergency, call your local emergency number (911 in the U.S.) or the 988 Suicide & Crisis Lifeline. Do not rely on the Service to communicate urgent or emergency information.

3. Accounts & Security

  1. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity under your account. Authentication is provided through our identity provider; you agree to use reasonable security practices, including a strong, unique password.
  2. Notify us promptly at support@bxconnect.net of any suspected unauthorized access to your account.
  3. We may suspend an account that we reasonably believe is compromised or being used in violation of these Terms, with notice where practicable.

4. Acceptable Use

You will not, and will not permit anyone to:

  1. use the Service in violation of applicable law, or record data about an individual without the legal authority or consents required to do so;
  2. attempt to access another organization's data, another user's account, or any data you are not authorized to access, or probe, scan, or test the vulnerability of the Service without our prior written consent;
  3. interfere with the operation of the Service, introduce malicious code, or impose an unreasonable load on our infrastructure;
  4. reverse engineer, copy, resell, or provide the Service to third parties as a service bureau, except as permitted by your organization's use of the Service in the ordinary course;
  5. use the Service to develop a competing product, or scrape or bulk-export data other than through the export features provided; or
  6. misrepresent your identity, role, or authority within an organization.

5. Privacy & Data — what governs which data

How data in the Service is protected depends on who you are. The BxConnect Privacy Policy (available in the app's legal settings and at www.bxconnect.net) is incorporated into these Terms by reference and describes our practices in detail. By audience:

  1. Clinic users (CLINIC organizations). Patient data your organization records is protected health information (PHI) under HIPAA. BxConnect processes it as a Business Associate under the Business Associate Agreement executed by your organization's authorized representative through the in-app agreement flow. The BAA controls over these Terms as to PHI. Do not create, upload, or transmit PHI through the Service until the BAA has been executed.
  2. School users (SCHOOL organizations). Student data your school records consists of education records governed by FERPA, processed under the Student Data Privacy Agreement executed by your school's authorized representative — not a BAA — unless your school is also a HIPAA covered entity for the relevant use.
  3. Family/individual users (HOME organizations). Data you record is consumer health data — not HIPAA PHI — governed by the separate Privacy & Health Data Consent you accept individually, and by applicable consumer-health-privacy laws.
  4. BxConnect staff (ADMIN organizations). Internal use, subject to BxConnect's internal policies and these Terms.

Your organization (or you, for HOME use) controls the data recorded in the Service and is responsible for having the rights and consents needed to record it. Cross-organization access occurs only through the Service's assigned-user model at the data-owning organization's direction.

6. Subscriptions & Billing

  1. Paid features are sold as subscriptions billed through Stripe, our payment processor. Seat counts, pricing, and billing intervals are presented at purchase in the web application; subscription management (including payment methods, seat changes, and cancellation) is self-service through the web application's billing portal.
  2. Fees are charged in advance for each billing period and are non-refundable except where required by law or expressly stated otherwise; canceling stops future renewals and leaves the subscription active through the end of the paid period.
  3. If a free trial is offered, the trial's length and terms are stated at sign-up; a payment method is required, and the subscription begins billing automatically when the trial ends unless canceled first.
  4. We may change pricing with at least thirty (30) days' notice; changes apply from your next billing period.
  5. Late or failed payment may result in suspension of paid features after notice and a reasonable opportunity to update payment information. We do not delete your data on payment failure; Section 9 governs data after termination.

7. Intellectual Property; Customer Data

  1. BxConnect owns the Service, including all software, designs, interfaces, and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service during the term of your (or your organization's) subscription, subject to these Terms.
  2. You and your organization own the data you record in the Service ("Customer Data"). You grant BxConnect a limited license to host, process, transmit, and display Customer Data solely to provide and secure the Service, to comply with law, and as otherwise permitted by the agreement that governs your data under Section 5.
  3. Data in an account you do not own is controlled by that account's owner. Data entered into another organization's or workspace's account is controlled by the owner of that organization or workspace, including the right to delete it at any time. A consumer-owned workspace (for example, a family's HOME account) is not a healthcare provider's system of record: a provider who accesses such a workspace must maintain their own records of care outside the Service, because the workspace's owner may delete it — including records the provider entered — at any time.
  4. We may use de-identified or aggregated data that does not identify any person or organization to operate, analyze, and improve the Service, subject to the stricter limits of the BAA or Student Data Privacy Agreement where they apply.
  5. If you send us feedback or suggestions, we may use them without obligation to you.

8. Disclaimers & Limitation of Liability

  1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BXCONNECT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NOT BE LOST; YOU ARE RESPONSIBLE FOR MAINTAINING INDEPENDENT RECORDS WHERE YOUR PROFESSIONAL OBLIGATIONS REQUIRE THEM.
  2. THE SERVICE IS A DATA TOOL. BXCONNECT IS NOT RESPONSIBLE FOR CLINICAL, EDUCATIONAL, OR CAREGIVING DECISIONS MADE USING THE SERVICE.
  3. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BXCONNECT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
  4. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BXCONNECT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES PAID TO BXCONNECT FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (b) ONE HUNDRED U.S. DOLLARS (US $100).
  5. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions, the exclusions and limitations apply to the maximum extent permitted. Nothing in these Terms limits liability for willful misconduct or any liability that cannot lawfully be limited.

9. Termination; Effect on Data

  1. You may stop using the Service at any time; an organization administrator may cancel the subscription through the billing portal, and account deletion is available through the in-app account-deletion flow.
  2. We may suspend or terminate access for material breach of these Terms that is not cured within thirty (30) days of notice (or immediately for breaches that cannot be cured or that threaten the security of the Service or other customers' data), or upon non-payment after notice under Section 6.5.
  3. Before and for thirty (30) days after termination, you (or your organization) may export your data in a commonly usable, machine-readable format using the Service's export features or by written request. After that period we will delete Customer Data in the ordinary course, subject to: routine backups (deleted as they expire); records we are required by law to retain; and agreement-acceptance and audit records, which are retained at least six (6) years. The BAA and Student Data Privacy Agreement govern return/destruction of the data they cover.
  4. Sections 5, 7, 8, 9.3, 10, and 11 survive termination.

10. Changes to These Terms

New versions of these Terms are published with a new version number through the in-app agreement system, which preserves each version immutably. A material revision must be accepted through the in-app agreement gate before continued use of the Service — re-acceptance through the gate is the sole acceptance mechanism, and the version you last accepted remains in force until you accept its successor. Non-material updates (e.g., typo or contact-detail corrections) may take effect without re-acceptance. We will provide advance notice of material changes by email and in-app notice before they take effect.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Utah, and each party consents to their personal jurisdiction and venue. Each party waives any right to a jury trial to the extent permitted by law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12. General

  1. These Terms, together with the Privacy Policy and the organization- or user-level agreements described in Section 5, are the entire agreement between you and BxConnect regarding the Service.
  2. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver.
  3. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
  4. Notices to BxConnect: support@bxconnect.net. Notices to you: the email on your account and/or in-app notice, consistent with the electronic-records consent you provided.

13. Contact

BxConnect, LLC — support@bxconnect.net